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Managed IT
Service description
Enterprise-grade IT operations delivered with clear governance, security-first practices, and predictable outcomes. We run day-to-day IT so your team can focus on growth while you retain visibility and control.
Key Features
- 24/7 monitoring, alerting, and incident response
- Patch management and security hygiene
- Helpdesk / service desk support with SLAs
- Backup strategy, testing, and disaster recovery planning
- Endpoint management (policies, updates, hardening)
- Cloud + on‑prem infrastructure support
- Documentation, asset inventory, and change tracking
Request a Managed IT proposal →
FAQ
What is included in Managed IT services?
Monitoring, proactive maintenance, patching/security hygiene, backups/DR, helpdesk support, and cloud/on‑prem infrastructure management — tailored to your environment.
Do you support both cloud and on-premise infrastructure?
Yes. We support mixed environments and can help plan phased improvements and migrations where needed.
How do you handle security?
We use patching, access control, baseline hardening, and reporting. Scope depends on your risk profile and compliance requirements.
What reporting do we receive?
Regular updates covering incidents, resolution times, recurring issues, patch status, and backup/DR status, with clear escalation paths. Frequency (weekly/monthly) and format are agreed during onboarding.
Delivery and engagement
We operate under clear contracts with defined SLAs, escalation paths, and reporting cadence. Onboarding typically includes discovery, gap analysis, and a phased rollout plan. Ongoing delivery includes regular check-ins, incident management, and continuous improvement reviews.
If you need one accountable partner for IT operations, security hygiene, and support SLAs — Managed IT is a fit. If you only need project delivery (migrations, upgrades), we can scope that separately.