Global operations partner

Enterprise operations, delivered at scale

GENPROSYS LTD

UK-registered, GDPR compliant, built for international operations. Managed IT, BPO and staffing — one partner.

Who we are

GENPROSYS LTD is a UK-registered company providing enterprise-grade Managed IT, BPO & Outsourced Call Center, and Resource Staffing services to organisations worldwide. We combine operational rigour with clear governance and data protection standards, including UK GDPR compliance, so you can focus on growth while we manage delivery, security, and compliance.

Get in touch

Our services

Outcome: a working MVP that proves value, with a delivery plan you can trust.

Includes: discovery, UX/UI, engineering, QA, and release governance — so you can make decisions quickly and reduce build risk.

  • Focused scope and milestones (avoid overbuilding)
  • Release-ready engineering and QA process
  • Tracking-ready builds to validate results
Learn more about Product Development & MVP →

Outcome: stable, secure, and predictable IT operations with clear reporting and accountability.

Typical scope: 24/7 monitoring, proactive maintenance, patching, endpoint policy, backups/DR, helpdesk, and cloud/on‑prem infrastructure support.

  • Reduce downtime with proactive monitoring and incident response
  • Improve security hygiene with patching and configuration standards
  • Get visibility via reporting and escalation paths
Learn more about Managed IT →

Outcome: consistent customer operations with QA, reporting, and scalable coverage.

Includes: inbound/outbound calling, lead qualification, support workflows, multi‑channel (voice/email/chat), plus back‑office processing where required.

  • Scripts + knowledge base + onboarding
  • QA scoring, coaching loops, and governance
  • Reporting: volumes, conversion/qualification, and quality metrics
Learn more about BPO & Outsourced Call Center →

Outcome: fast access to vetted talent or teams with clear engagement models.

Options: temporary, contract, team‑based, or managed delivery for IT, customer ops, and back‑office work.

  • Scale quickly for launches, projects, or seasonal peaks
  • Reduce hiring overhead with structured shortlisting
  • Maintain quality through governance and reporting
Learn more about Resource Staffing →

Why GENPROSYS

We operate under clear contracts and data protection frameworks, including UK GDPR and the Data Protection Act 2018, so your data and processes stay compliant.

  • Documented roles/responsibilities and escalation paths
  • Controlled access and least‑privilege principles
  • Audit-friendly reporting and change tracking

Services are designed to scale with demand — from single teams to multi-site operations — with transparent pricing and SLAs.

  • Ramp up/down capacity with predictable service levels
  • Flexible engagement models (project, retainer, managed)
  • Clear measurement so you can make faster decisions

Structured delivery, reporting, and continuous improvement so you get consistent quality and visibility without extra overhead.

  • Weekly/monthly reporting (based on service)
  • Root-cause analysis for recurring issues
  • Continuous improvement roadmap, not just reactive fixes

Contact

For enquiries about our services or to request a proposal.

Contact Us